Product Service Desk Engineer
Service Desk - Stockholm
We offer you the opportunity to join a growing global tech company with the goal to become the market leading, true multi-tenant SaaS customer experience intelligence platform! You will be part of a friendly team and work in a professional environment where you support some of the world´s largest brands in technical issues. To strengthen our international growth, we expand our international Service Desk team with a Product Service Desk Engineer to Stockholm.
About the job
As a Product Service Desk Engineer, you will, together with your committed and competent colleagues, troubleshoot and resolve issues for our customers and partners in the Teleopti Application Suite. We have Service Desk teams in Stockholm, Beijing and Denver which gives us a 24/7 organization.
- Troubleshoot product issues
- Troubleshoot SQL and write SQL queries
- Support customer product remotely
- Provide user support
- Actively initiate improvements regarding solution quality
- Collaborate with other departments within the company to find root causes and solve problems
You are a person with drive and analytical skills who likes to be a part of a team. You take initiatives, have a passion for new challenges and work systematically to achieve your goals. We also believe that you have a technical interest and thrive in an entrepreneurial environment where change is a natural element and the decision paths are short.
Skills & Experience:
- You have a post-secondary graduate education or university degree
- You have minimum two years of relevant experience from technical product support or workforce planning
- Knowledge of SQL server is advantageous
- You have excellent communication skills in English and preferably also in Swedish
About Teleopti – A Calabrio Company
Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create a market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.
A bit about our culture
Your personal skills are of great importance to us. Teleopti – A Calabrio Company is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Come together with us and build the best company in our space! The selection and interviews are ongoing. If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at firstname.lastname@example.org or +46 72 222 81 67.